16 Degrees Support Options
Our support options are designed so that you can choose a level of support that fits in with you. From free support in our forums all the way through to 'I need it now!'. Coverage of our support covers most of our products and services, and depends on the level that you choose. Below is a matrix of our support services.
| Service Level | Basic | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|---|
| Software Support | SLA-SS-BA | SLA-SS-BR | SLA-SS-SI | SLA-SS-GO | SLA-SS-PL |
Note
Regardless of whether or not a support package is purchased, any product or service purchased from 16 degrees is entitled to free support in our Forums, via email or via our ticketing system. Response times are not guaranteed though. This free support is limited to advice only, and actual work that may have to be carried out as a result will need to be covered by an existing Service Option, or otherwise will be charged by the hour and agreed up front.
There may be some out there who choose not to have the peace of mind of a Support Service, but choose to employ our help as and when the need arises, for the occasional upgrade, repair, improvement, backups/restores etc.. We have a fixed hourly rate for these services,but please bear in mind that you may need to book a time slot upto 1 week in advance. Take a look at the pricing scheme below and enquire at any time to find out more or to make a booking.
Software Support Services - as and when required. No Contract
| Day/Time of week | Mon-Fri : 8am - 5pm | Mon-Fri : 5pm - 11pm | Sat : 8am - 5pm | Sun : 8am - 5pm |
|---|---|---|---|---|
| Hourly Rate | $85 | $125 | $150 | $195 |
Note
Please note we will only provide an ad-hoc service during the hours mentioned above and only at the rates quoted. All prices quoted on this website are in Australian Dollars and are GST inclusive. For other Countries we are happy to provide quotes in USD, Euro and GBP.
